FAQ: Your Questions our answers

ConsentConnect simulates the visit of users on a website. This allows the behavior of the website to be checked and recorded. The recorded results are then evaluated and presented in a prepared and understandable form.
We are sorry, we continuously work on presenting the information to you as well as possible. To clarify all uncertainties, we would appreciate it if you would send us your feedback to support@consentconnect.de.
Currently, the API is still a backlog topic with low priority. If you are still interested, please contact us via support@consentconnect.de.
That is of course a pity. Please contact us via support@consentconnect.de and we will refund the amount to your registered payment method. As this process is manually carried out by us, it may take up to a week. Nevertheless, we would appreciate your constructive feedback to improve our offer and services.
ConsentConnect is a cloud-based data privacy compliance platform that helps businesses meet the requirements of GDPR and other data protection regulations.
There is now other Tool on the Market that offers the functionality of ConsentConnect. ConsentConnect offers beside Data Protection, a flexible usage, easy scalability, regular updates, lower IT costs, high user-friendliness, and seamless integration with other systems.
The registration process for ConsentConnect is done through the website. Users enter their information, create an account, and gain access to the platform. In addition, we will send you an activation email to your registered email address.
ConsentConnect collaborates with the payment service provider Stripe. We accept various payment methods provided by Stripe, including:
  • Credit and debit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
  • Online payment platforms: Apple Pay, Google Pay, and Microsoft Pay.
  • Local payment methods: SEPA Direct Debit (EU), SOFORT (EU), Giropay (Germany), Bancontact (Belgium), Alipay (China), and WeChat Pay (China).
  • Bank transfers (ACH payments) in the USA and Canada.
Billing is typically done on a monthly or annual basis, depending on the selected subscription plan.
ConsentConnect places great emphasis on security. The platform utilizes encrypted data transmission, access controls, and other security measures to protect user data. Regular security audits are conducted to ensure the highest standards. The platform is hosted on servers provided by Hetzner GmbH in Germany, which guarantees the necessary security standards.
Using ConsentConnect only requires a computer or mobile device with an up-to-date web browser and an internet connection.
ConsentConnect provides comprehensive training materials such as online seminars, video tutorials, documentation, and FAQs to support users in utilizing the platform. Customized training can be arranged upon request.
ConsentConnect offers customer support to assist with issue resolution and problem-solving. Users can reach out to the support team through channels such as email. For requests please reach out to support@consentconnect.de
ConsentConnect is scalable and can adjust resources according to the growing needs of your company.

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  • Effortless monitoring of your website
  • Easy-to-understand reports
  • No uncertainty in data protection